Refund policy
Thank you for shopping at ANGEL VERA! We are committed to delivering premium-quality products and excellent customer service. If you are not completely satisfied with your purchase, we gladly accept returns and refunds under the following conditions.
1. Return and Refund Eligibility
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Returns or refund requests can be made within 30 days of receiving your order.
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Items must be unused, unwashed, undamaged, and returned with all original tags and packaging.
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If your item is defective, damaged, or incorrect, please contact us within 7 days of delivery.
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Gift cards, custom-made, and clearance sale items are non-refundable.
2. Return Process
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Contact us at support@angelvera.shop with your order number, photos (if applicable), and the reason for your return.
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Our support team will reply within 1–3 business days with detailed return instructions and the return address.
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Once we receive your returned item and confirm its condition, your refund will be processed within 5–10 business days.
3. Refund Method
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Refunds will be credited to your original payment method (credit card, PayPal, etc.).
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Depending on your payment provider, it may take 5–15 business days for the refund to appear in your account.
4. Shipping Costs
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If the return is due to a quality issue, incorrect item, or damage, we will cover all return shipping costs.
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If the return is for personal reasons (e.g., size, color preference), the customer may be responsible for shipping charges.
5. Non-Returnable Items
The following items are not eligible for returns or refunds:
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Items returned after 30 days;
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Items that are used, washed, or missing tags;
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Customized or clearance products;
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Unauthorized returns without prior approval.
6. Contact Us
If you have any questions or need assistance, please feel free to reach us at:
📧 Email: support@angelvera.shop
📞 Phone: +1 134-822-149
🏠 Address: 44 Park Ave, New York, NY 11706, United States
We value your satisfaction and will strive to resolve your request promptly and professionally.